What personal information do we collect and store?
Contact information including email, address, name, mobile phone
Demographic information such as age and gender
Support and fault history
How do we collect personal information and where it is stored?
Information entered on the Gigafy website may be stored for marketing or account creation
Information provided to Gigafy representative directly from you via email, chat, and phone
Gigafy signup page
Personal information is stored on cloud based servers within Australia
Reasons why Gigafy collects personal information
To send invoices and account information
Communication for any maintenance or outage notifications
To organise on site fault appointments or installation of a Gigafy service
Newsletters and other marketing communications
How does Gigafy use and disclose personal information?
At times we may need to share your information with contractors, so that they can carry out any repairs for your service
We do not share any personal information to any other businesses
How can you access your personal information, or ask for a correction?
You can view and change your personal information through the Gigafy customer online account
portal you may also access personal information by calling on 1300 444 239. You cannot opt out
of receiving operational emails such as outages and invoices.